SAIGA's Skills Transfer & Educational Programmes STEPSTM PERFORMANCE MANAGEMENT COURSE (in terms of the PFMA) Course Facts Background and topics covered The concepts of Performance and Management are the cornerstones of the "quiet revolution" and the paradigm shift introduced by the Public Finance and Management Act and related legislation. Whilst "Performance" relates to the three E's (efficiency, effectiveness and economy), the concept of "Management" stresses the change of emphasis from administering finances and resources to the management thereof. In fulfilling their functions as public sector managers, a symbiosis has to be accomplished between the two concepts. Since private sector legislation does not support the concept of Performance Management, the public sector is called upon to provide the leading edge on issues of Performance Management. In addition, the necessity for Performance Management increases as communities apply pressure for services to be provided more efficient and effective to reduce the demand on taxpayers while maintaining the volume and quality of existing services supplied to the public. This course: This course is designed to introduce participants to multidimensional performance management and measurement and to empower them to deal effectively and efficiently with the requirements of the current legislation as well as the information needs of the ever growing body of stakeholders such as fundgranting bodies. The course strikes a balance between performance management skills and the conceptual knowledge required to understand these concepts. Case studies and the dissemination of international best practices on the topic form an integral part of the learning experience. Who should attend : The concepts of performance management and measurement are so central to the Public Finance Management Act and related legislation that they do not apply to one particular group only. Appropriate models discounting South African circumstances and characteristics of individual departments and organisations can only be developed in a team context. It is therefore imperative that the widest possible staff component is exposed to these educational and skills transfer opportunities. This course is specifically designed from a public sector perspective and suited for all officials who are involved in performance management and measurement. These functionaries will benefit greatly from attending this fiveday Module: Performance Management. Contents: As for all courses which form part of the Public Finance Management Programme, the content is designed around and based on the requirements of the Public Finance Management Act. International best practices in respect of the topic also forms an integral part of the Module. Topics dealt with in this fiveday course include: Reasons for introducing Performance Management (PM) in the public sector: Legal requirements Good organisation management Understanding customer requirements Benefits of PM Limitations of PM Relationship of PM and budgeting Best practices in PM Strategic objectives and PM Interpreting visions and missions Strategy analysis Determination of strategic objectives Measures of success (short and long term) Type of Performance Measures Efficiency Effectiveness Economy Outcomes Interaction between measures Critical success factors Characteristics of good metrics (directional, quantitative and worthwhile) Customer measure and service measures Designing a PM system Interpreting objectives Behavioural aspects Availability of measures (electronically) Reporting frequencies Levels of reporting and measurement Identifying customers of the system Cost of measurement Technology Understanding different technologies Linking with legacy systems Gathering of data, quality and integrity Analytical tools Visualisation tools Web information portals Review of several vendor offerings Project Management Project charters Project initiation and project planning Project management approaches Project deliverables, objectives and scope statements Time, cost and quality estimates Project management technology International Project Management Body of Knowledge Project staffing Project sponsors Techniques Critical success factors Balanced scorecards Performance pyramids Stakeholder models EP2m model Business excellence framework Benchmarking Activitybased costing Total Quality Management (TQM ) Weighted impact structured evaluation Organisational improvement opportunities Identifying improvement opportunities Business process reengineering Feasibility studies Analytical techniques The learning organisation Continuous improvement Change management Change agents Understanding corporate culture Change control procedures Behavioural aspects Dealing with conflict Communication of objectives, results and impacts Participation in process Creating feedback loops Dealing with adverse effects of measurement Performance appraisal Goal congruence between groups, departments, individuals and organisation Accountability for results and empowerment Linking individual performance to organisational performance Performance incentives (financial and nonfinancial) Outputs vs outcomes analysis Employee satisfaction indices The PM environment Organisations Training Publications Websites International comparisons Review and evaluation Analysing impact of PM on organisational performance Review of applicability of measures Techniques Frequency of reviews. The presentation is supported by case studies to effect skills transfers and illustrate practical application. Participants receive complimentary notes to facilitate continued learning even after the course itself has ended. Course content and focus may be adjusted and the emphasis changed based on feed-back from participants. * Please bring along a financial calculator and ruler. Booking and cancellation policies Bookings Since only a limited number of participants can be accommodated, bookings will be handled on a first- come-first-served basis. To avoid disappointment submit your registration as soon as possible. Changes / cancellations: Tax invoices will be issued (faxed and posted) on receipt of your booking. Once a tax invoice has been  issued the department/delegate will be held liable for payment of the full course fee.  No refunds can  be made, but alternative delegates (substitutes) may attend the same course at no extra cost. All  booking changes or cancellations are charged at R1,539 (R1,350 plus 14% VAT) per delegate booking.  No cancellations or changes in booking will be accepted if not received in writing at least 5 working days  before the course. Invoices must be paid before the course starts. No certificates will be issued if  payment is outstanding. Outstanding payments incur 2% interest per month. Due to the minimal  information which banks provide in respect of direct deposits, participant have to fax their deposit slips  / electronic transfer slips to the Secretariat and state the invoice number/(s) to which the deposit  refers. As required by recent legislation, VAT numbers have to be provided with registration. The  Institute reserves the right to cancel a particular course due to unforeseen circumstances e.g.  insufficient bookings or unavailability of venues (in the last few years, only a few courses had to be  cancelled). In such event, participants will be informed at least two weeks before the scheduled course  date of such cancellations. Participants who have paid their fees will receive full refunds in the event of  SAIGA cancelling a course (SAIGA's liability in such event is limited to this refund). * To register for this course, or any other course, kindly complete one of your REGISTRATION FORMS
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