SAIGA's Skills Transfer & Educational Programmes STEPSTM EFFECTIVE WRITING SKILLS COURSE Course Facts Background and topics covered The Public Finance Management Act (and the MFMA) as well as related legislation and regulations require public sector staff to manage every aspect of their entities’ operation. Effective communication is the foundation of management and because the PFMA/MFMA also aims to improve public accountability, this implies that many reports have to be prepared (to account for what has been done), proper motivations be prepared (e.g. when purchasing something). In addition to this, the notion of transparency and inclusiveness implies that communication between managers in general, is increased. We spend 75% of our time reading or writing documents, yet so much official communication is badly written. This course provides practical techniques to create informative documents for every management occasion. The programme focuses on writing precisely and enhancing the writing ability that every individual possesses. The course is especially useful if English is your second language. This course: When participants complete the "Effective Writing Skills" course, they will know how to: compose clear, concise sentences avoid common errors write for a specific readership structure their writing use writing conventions successfully analyse and edit their documents write for different circumstances create "user-friendly" documents Who should attend: Managers, management support staff, and any individual wishing to improve their writing ability. Course content: An orientation to marketplace and organisational writing The role reading plays in developing the skill An understanding of the organisation/department’s voice Principles of effective business writing. These include being o Purposeful o Reader-directed o Business-minded o Clear o Concise o Accessibly structured. Style and tone suited to the purpose Simplifying words, sentences and paragraphs to eliminate cumbersome writing. Grammatical principles to ensure technically correct documents Structuring sentences, paragraphs and content for easy sense Obtaining coherence and cohesion through links Thinking skills o Gathering information o Organising thoughts o Planning strategies o Reader’s styles/needs o Elements of logic Planning: Starting the concept, objective, scope, depth, angle, reader, purpose, action required Drafting: Conclusions, headlines, executive summary, structuring information Editing (Forms a critical part of the training) Documents include: emails, memos, letters and reports. It is advisable to do minutes of meetings as an addition to the writing course or separately, as it also requires training in: o Listening skills o The roles of the various participants o Verbal and non-verbal skills o Technical aspects Reports – all aspects are covered including: o The nature of reports o Preparation o Structuring (also graphs, figures and tables) o Argument/logic o Categories e.g. informative, evaluative, audit and annual reports. Course content and focus of discussions may be adjusted and the emphasis changed depending on feed- back and questions from participants. Booking and cancellation policies Bookings Since only a limited number of participants can be accommodated, bookings will be handled on a first- come-first-served basis. To avoid disappointment submit your registration as soon as possible. Changes / cancellations: Tax invoices will be issued (faxed and posted) on receipt of your booking. Once a tax invoice has been  issued the department/delegate will be held liable for payment of the full course fee.  No refunds can  be made, but alternative delegates (substitutes) may attend the same course at no extra cost. All  booking changes or cancellations are charged at R1,539 (R1,350 plus 14% VAT) per delegate booking.  No cancellations or changes in booking will be accepted if not received in writing at least 5 working days  before the course. Invoices must be paid before the course starts. No certificates will be issued if  payment is outstanding. Outstanding payments incur 2% interest per month. Due to the minimal  information which banks provide in respect of direct deposits, participant have to fax their deposit slips  / electronic transfer slips to the Secretariat and state the invoice number/(s) to which the deposit  refers. As required by recent legislation, VAT numbers have to be provided with registration. The  Institute reserves the right to cancel a particular course due to unforeseen circumstances e.g.  insufficient bookings or unavailability of venues (in the last few years, only a few courses had to be  cancelled). In such event, participants will be informed at least two weeks before the scheduled course  date of such cancellations. Participants who have paid their fees will receive full refunds in the event of  SAIGA cancelling a course (SAIGA's liability in such event is limited to this refund). * To register for this course, or any other course, kindly complete one of your REGISTRATION FORMS
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